Billing and Membership Specialist

May 13, 2021 | Information

Job Description

Eastsound Water Users Association is looking for a Billing and Membership Specialist to join the company during an exciting phase of its evolution and modernization. This person will serve as a public face of Eastsound Water and be the main contact person for all member and billing inquiries.


  • Communicate with customers to answer questions via phone and our online ticketing system
  • Manage membership application process, including determining member category and allocation of membership fees following EWUA guidelines
  • Maintain data system to ensure accuracy and completeness of member information
  • Take the lead on running monthly billings to members
  • Ensure customers are billed correctly for services offered
  • Negotiate payment arrangements when needed
  • Keep accurate records (customer information, received payments etc.)
  • Collaborate with finance and General Manager to report and manage accounts receivable
  • Searching each financial statement for any payment inconsistencies or errors
  • Inputting payment history, upcoming payment information or other financial data into an individual account
  • Informing customers of any missed or upcoming payment deadlines
  • Handle escrow requests for estimates of final bill, review membership compliance prior to membership transfers, and complete previous and new membership transfers


  • Proven experience as billing/member coordinator or similar position
  • Proficient in MS office and data entry; knowledge of CRM software is a plus
  • Comfortable with mathematics and financial data
  • Excellent communication and interpersonal skills
  • Great attention to detail
  • Confidentiality and trustworthiness
  • Excellent ability to organize and coordinate task

Essential Skills

  • Demonstrated writing and editing skills; effective verbal communication skills
  • Takes initiative, demonstrates creativity, personable and has a high level of professionalism
  • Comfort working independently, as well as part of a team; proactively collaborate with EWUA staff, members and other stakeholders on relevant projects

In addition to our fun and rewarding environment, EWUA offers a number of benefits for our full-time, full-year staff:

  • Competitive Salary (~$50,000/yr based on experience)
  • Paid Annual & Sick Leave
  • Health Coverage
  • 401k matching of up to 5% of salary
  • Company cell phone

Eastsound Water was established in 1955 and has been delivering award-winning drinking water to over 3,000 residences of Orcas Island in the Eastsound and Buck Mountain area. Our office is located at 286 Enchanted Forest Rd.

Please send resume and cover letter to and we will get in touch with you shortly. Thank you for your interest!